"The practice of deep listening consists of keeping compassion alive in your heart the whole time that you are listening. You do not listen in order to judge, criticize, or evaluate. You listen for one reason alone: to offer the other person a chance to express him- or herself. That person is going to say things that irritate you. He or she might express disapproval of you, heap blame on you, say things that are false. You have to be ready to listen to anything. You have to say to yourself, "I'm listening to this person not to criticize or judge him. I'm listening to give him a chance to express himself, to provide him with some relief--that's all."
Excerpt from You Are Here, Thich Nhat Hanh, p. 62
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